Southwest Surgical Center is committed to greater transparency in health care. Data transparency provides everyone with honest, accurate, accessible information about the quality of care provided at the Southwest Surgical Center. Whenever possible, we compare our results to the average result for Ambulatory Surgery Centers nation-wide. This helps you to compare our performance with similar facilities so that you can make informed decisions about where it is best to receive your health care.
Southwest Surgical Center quality data are measurements that define the level of care we provide. They allow us to regularly assess our performance and to seek out ways to improve. Southwest Surgical Center measures quality in several ways.
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Patient and Family Satisfaction - Feedback regarding Southwest Surgical Center patient and family experiences helps us to discover strengths and areas that need improvement.
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Quality and Safety Outcomes of the Care we Provide - Measuring standardized aspects of surgical care provided at Southwest Surgical Center helps us to evaluate and improve the care provided to patients. We measure our own outcomes and report them to health care advocacy groups such as the Michigan Ambulatory Surgery Association.
It is important to know that…
- We do not decide which results or outcomes to publish based on how it makes us look.
- We display good and poor results similarly.
- Our quality indicator inclusion/exclusion criteria and definitions are consistent with or identical to the current criteria and language used by the Ambulatory Surgery Association, government, or other data collection organization from which the indicator was established.
- If you have questions or feedback about our quality information, please contact us at 616-685-3975.
Patient Satisfaction Overall Score 94.7% Last updated 10/20/2011
Patient Satisfaction Facility Score 94.9% Last update 10/20/2011
Patient Satisfaction Recommend Score 95.6% Last update 10/21/2011
Patient Comments
- Close, clean, on time, small, friendly, caring, professional, efficient
- The pre-surgical tour was the best suggestion. This calmed our son's fears. The staff answered all his questions. He was so at ease the day of surgery.
- The level of communication was extraordinary, the facilities are state of the art, and the nursing staff was very competent and highly personal. This is health care at a very high and patient focused level. Everyone exceeded our expectations.
- It was a great facility and I felt I got excellent care from everyone I had contact with during my visit. I also appreciated the form I received with the names of every staff person that I saw.
- I really liked how friendly the nurses were and how they kept me laughing and happy through out my stay at the center.
- The staff was friendly and took very good care of my two year old daughter. They made a very stressful day better for both of us.
- Everything was efficient and went smoothly. Because it was my 2 year old receiving the procedure, there is a lot of room for difficulty. I not only received help calming my baby but I never worried about him while not in my care. Thank you!!
- The quiet atmosphere was relaxing. Everyone made me feel that I was their priority and they each had time to answer my questions.
